Clicks to Footsteps: Measuring the impact on offline sales of Online marketing

Smartphones have become the remote control of our lives, where every thing from clothing to grocery, is being called at your doorstep with your thumb clicks. All is due to effective sync between the online and offline E-Commerce practices, Let it be inventory, chain management, delivery management and every thing involved in between.

With digital marketing been the primary source of a marketing channel for some brands, it becomes very important to measure the impact of it across all channels. Lately, Many Brands are trying to make Sync between their online campaigns and offline sales. It is understood that there is an impact of the online effects on the offline sales, but how much is what becomes the question.

Many channels are doing this by gathering offline data from the advertiser and try to make sense out of it by comparing the unique click Ids, email ids, phone numbers, and device Ids. Let’s see how each channel is solving this problem.

Google

Google ads have a unique GCLID with every ad, which clicked and the user fills a form, can later be marked as a conversion if converted offline against the same GCLID. The problem with this is that you can’t track view conversions since the user requires to click on the Ad on the ad.

Setup your Google Conversions: https://support.google.com/google-ads/answer/7012522

Impact

 

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This is store level data accumulated over the August to November 2017 (US-based participation), and retailer ROAS varies between 2x to 14x.

 

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Facebook

Facebook went one step further, and here you can actually track if the person has viewed (even if no action was taken on the ad) your ad, and converted. If he comes to the offline store or a restaurant, you can have his phone number uploaded on the Facebook panel actually see if the impact was from the online marketing. Usually, the match rate of the conversions is between the range of 40 to 70%, at best.

Impact

Many brands are using the Facebook offline conversions technique, especially in-store visit campaigns. MomsCare with Bionic scaled their offline sales and maintained an ROAS of 7.5x, with 16% new users. They integrated their EPOS with Facebook offline conversion API and optimized the ads in real time and automated way.

In a similar way, Max Fashion recorded an ROAS of 26x and 2500 conversions using Facebook offline conversion API. It is a middle east brand for clothing and increased online, as well as drove 25000 people to their stores with online campaigns

Find more case studies at: https://www.facebook.com/business/success/categories/offline-conversions

Beacon Tracking

Beacons can be really helpful in tracking the footsteps in the offline stores and then using mobile IDs, we can track those offline conversions. This is how beacon tracking works

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This can be revolutionary when it comes to the measuring the impact of the online marketing, Stores in UK and US has started rolling out beacon tracking, and even shopping malls are doing so, so you can be served Relevant ads according to the Mall you’re in.

The World’s cultural shift of interaction with brands has changed the way we track our conversions, however, not far majority of the people have realized the power of traction of offline conversions and how it can help in creating accurate impact reporting to online marketing.

The day we would be able to fully understand the online impact on the offline sales and footsteps, the world is going to be a better place for us marketers.

CRM

5 Great examples of Triggered, Automated Marketing Campaigns that Actually Work

5 great examples of Triggered, automated marketing campaigns that actually works

‘’63% of companies who outgrow their competition are using marketing automation’’

Marketing automation or CRM is when software automatically sends campaigns to your customers and prospects based on triggers you define.

CRM automated emails are highly effective and have the ability to drive massive revenue and results for businesses as they achieve 86% higher open rates, produce a 196% increase in click-through rates, and generate 320% more revenue than standard promotional emails. With stats like that, marketers can’t deny the power of marketing automation.

Welcome email series

Welcome emails are your first chance to make a great impression on subscribers. Using CRM Software, you can create a stellar experience for your subscribers with a one-time welcome email, or a series of emails that help onboard them.

Lee Jeans welcome email series featured a special welcome discount to its first time subscriber. And with this second email in its welcome series, it reminds the subscriber to avail the special discount on their next purchase thus creating a sense of urgency. Lee’s welcome campaign does a great effort in building a relationship with the customers.

 

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Reminders

Reminder emails attract customers to keep buying their products and services over time and help retain which acts as a opportunity to deliver a timely message to your customer.

Nissan collects relevant information about their customers, including the purchase date of their car.  They can then use the purchase date to automatically trigger a reminder email six months after the car was purchased to schedule the first service appointment.

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Birthday or Anniversary

Birthday & anniversaries are special occasions where CRM software’s can send automated emails to customers with special offers. These act as highly effective strategy to drive revenue and also increasing customer happiness at the same time.

The first step is to collect your customer’s birth date and add it to your email list, like how payback does for its customers.

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Most Active Customers

It’s simple to set up a series of automated emails that can make your most active customers feel special and keeps them engaged, and spending.

Sephora does an excellent job with their VIB which offers early access to new products and special promotions for customers who spend a certain amount of money.

Once someone spends the required amount, they’re entered into the VIB segment of the email list and automatically receive an email introducing them to the VIB program. This email welcomes them to the program and provides an exclusive VIB-only offer that encourages them to make additional purchases.

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Re-engagement

You can encourage email subscribers who haven’t purchased in a while with an email-exclusive offer, “Save on your next order” discount like Snapdeal does in the below example, or cart abandonment deal:

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Disclaimer: The pictures and data used in this post are just for reference and have no links to the brands.

Amazon Sale

The Giant in Awakening: Amazon Ads

E-commerce Strategy

amazon-adsExploring the platform and using its potential in nascent stage could help marketers to be ahead of the trends, so that when they become mainstream, the early adopters would already be doing it for some time and would have gained expertise. When Google ads came in 2000, the clicks were just few cents, and every company who did bidding and believed in Google, are now billion dollars companies, including the first company to ever join AdWords; eBay, Later Amazon, around 2003.

We all know history repeats itself and the same thing is happening on the Amazon Ads. People are getting to know the potential it has because marketers can now manifest the direct consumer intent and boost the sales. Because on Amazon the product wins, not brands. And within the ecosystem that Amazon has created, the people reviews have major impact on the minds of potential buyer.

This kind of ecosystem favors the small business to come to Amazon and start selling their product without having any operational issues, which was a case half a decade ago.

Amazon Ads favor the small business to grow their business as the ads have great potential to impact minds because consumer comes to the platform having a buying intent. Though the product is in developing state and still figuring out some issues like daily reporting and live ads data, but that doesn’t mean it won’t be growing to become one of the great marketing platforms in coming years.

What do amazon ads offer?

Currently, the Ads have three product lines, the Seller ads, Brands ads and Managed ads by Amazon.

The seller ads are simple product ads a seller is selling, could be of different brands, customized, and doesn’t restrict to one vertical. These ads show on the first page of search results.

The brand Ads is a great product for brand recognition, as now you can target people with keywords and give more placements, like deals page, details page, along with search results.

The ads managed by Amazon gives better visibility to the advertisers and placements like fire stick, Kindle, and other partner platforms.

Why Amazon Ads are more than Sales?

Boosting sales is one of the benefit that Amazon ads offer, but the potential of these ads are beyond that. It is the best advertising platform to launch new product or brand because according to a recent Quantcast study, 4 in 5 shopping journeys end with customers purchasing one of the first 9 brands they considered. See the potential of getting into the minds of customers first?

The great example of an excellent product launch is Airheads, who saw 120% lift in awareness with their new product launch and reached masses beyond they were expecting.

Amazon ads are also about brand discoverability, the recent campaign proves it. A brand, ‘Oodji’ increased their brand’s discoverability by 76% branded keyword searches during the campaign period. So people were actually looking for a brand after they see the product ads on the Amazon.

Verdict

Amazon ads have great potential to reach the desired potential customer, and with 100 million members, we’re sure you will find the right one for you. If you’re into sure of the growth of Amazon, and consumer potential, let’s have a look at this data.

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Source: https://www.statista.com/

 

Now If you’re a new age marketer! Why wouldn’t you want to grab this attention?

ecommerce-seo-tips

The impact SEO And Content Marketing have when they work together to accelerate Your Online Success

 

In the past decade, both SEO and content marketing have changed the way of the digital marketing world.

We at CommerceX work with clients across the digital spectrum in India and want to spread the interesting correlation in how SEO lends a hand with brand awareness, website traffic, PPC and lead generation.

Let’s try and understand what the terms we mentioned actually mean by definition. SEO refers to the technical process of increasing the quality of traffic and attracting maximum visitors to your website. On the other hand, content marketing is focused on using valuable and relevant content to drive profitable customer or client action.

We cannot definite SEO in isolation as it would be meaningless with content marketing. In particular, SEO is actually strategized around content marketing since every website needs words, articles, substance, keywords, etc. In order to be successful, both must go hand in hand.

Keywords

The building blocks of SEO is about finding relevant keywords and incorporating them in your content so they rank higher in the search engine results pages (SERPs). It is the art of using keywords in an appropriate manner and follow a strategic approach to get the desired result. You should look to avoid stuffing a page with keywords and overoptimize.  There is a balance between SEO and content which you should strive to schieve.

Keyword strategies are critical for optimum search engine marketing (SEM). We at CommerceX, research the top websites and competitive keywords that are closely associated with the specific business or industry we are associated with. We try and follow a logical approach in the use of Google’s Keyword Planner, which happens to be a keyword analysis tool to analyze the most popular keywords in terms of volume and competition classified into high, medium or low. We use the already well-established AdWords database of diverse industries including technology, health, entertainment and much more.

The critical process of embedding target keywords is important to rank well and boost traffic. But again, it is important to reiterate not stuff them in the content. If keywords are repeated too much it will have a negative impact on SEO. Do implement a reasonable approach and use the main keywords in the title and body section.

Quality Content

Both SEO and content marketing require a lot of consistency. Unique, fresh and creative content gets indexed rapidly and thus ranks higher than low-value and repetitive content.

Good content must be able to entice your clients in addition to solving a particular issue. It is advisable to write influential content by incorporating important keywords and targeting visitors. This happens to be one of the most critical factors through which Google determines the relevance of a page and thereby ranking a piece of content. Using creative ideas and embedding the most important keywords is the key to acknowledged content.

User Experience

SEO is not just about blogs, articles, keywords and linkbacks but also about optimising robots.txt, enhancing metadata and using tags appropriately.

Technical optimization makes a web page appealing to the search engine and ensures that the site has no broken links with any error codes (like 404s). Otherwise, the source will be poorly ranked by the search engine. Optimizing URLs and making the slug — everything after the .com — concise drives the search engine to find the relevant subpages and categorize the different parts of your site. This is vital to the success of any SEO campaign. The technical SEO elements benefit the UX and are present so as to publicize the content.

A good sitemap ensures an easy approach to content for users, and optimized robots.txt crawls the site so that viewers can access the content. The appropriate tag provides outstanding and superior indexing and authentic search results. Tags like header tags and title tags benefit the user by strategizing the content in a way that is useful for readers and simple for the search engine to understand.

A good title tag ensures a great user experience as the visitor can recognize the information from the page before they actually click on it. Header tags (H1-H6) hold great importance to differentiate headings and subheadings within the content to make it well-organized.

Traffic

Linkback, link-building or inbound linking is another major factor of SEO. Connecting your links with high-domain authority sites like .edu and .org drastically increases traffic. Though developing links is possible by connecting with link-building agencies, the best method is to create expert content. To get a link back and boost traffic, stellar content is worth it.

Conclusion

SEO and content marketing are not disparate departments. In fact, both need each other. Content marketing is only successful if it has appropriate SEO. Together, SEO and content marketing are explosive.